Payment Options

1. Direct Payment Plan

  • You may allow automatic withdrawals from your bank account each month to pay your water bill.
  • Please contact our Customer Service Department at 713-405-1750 or toll-free 877-405-1750 to request the appropriate application forms to be mailed to you.
  • The customer is not charged any fees. Payments will post to your water account by the due date of your water bill.

2. Internet Credit Card Payments

  • Allows a customer to make Visa/MasterCard payments on the Internet.
  • Customer pays 5% of the payment amount per transaction to the service provider (Visa/MasterCard).
  • The website is www.paymyutilitybill.com. Payments will post to your water account at close of the next business day.

3. Check By Phone

  • Customer pays $3.95 per transaction to the service provider.
  • Please call 713-881-0675 to use this option. It is imperative that you have your 12 digit account number and the name of your district handy when making a check by phone payment.
  • Check by phone payments may only be processed using personal checking accounts, business checking accounts cannot be processed
  • You are NOT able to utilize this option once service has been disconnected

4. Grocery Store Locations (PAYMENT COUPON IS REQUIRED TO MAKE A PAYMENT)

  • You are now able to pay your water bill through Western Union at any HEB grocery store in the Greater Houston and surrounding area.
  • There will be a $1.00 fee per transaction to the service provider.

Please note that fees charged by a service provider are for the administrative costs of providing the services. The MUD District does not receive any portion of the service fees.  Contact Southwest Water Company's Customer Service Office at 713-405-1750 or toll-free 877-405-1750 if you have a question on these services.
 

 
 
 
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THE CONTENT CONTAINED IN THIS WEBSITE IS PROVIDED BY HARRIS COUNTY MUNICIPAL UTILITY DISTRICT NO. 165 (THE DISTRICT) AS A SERVICE TO YOU, OUR RESIDENTS. THIS WEBSITE AND THE INFORMATION CONTAINED HEREIN SHOULD NOT BE RELIED UPON OR USED AS INFORMATION FOR THE PURPOSES OF SECURITIES DISCLOSURE ABOUT THE DISTRICT OR ITS FINANCIAL CONDITION. PERSONS SHOULD NOT RELY UPON THIS INFORMATION WHEN CONSIDERING WHETHER TO BUY, SELL, OR HOLD BONDS ISSUED BY THE DISTRICT. THE DISTRICT FILES OFFICIAL CONTINUING DISCLOSURE INFORMATION EACH YEAR, OR OTHERWISE, AS REQUIRED BY THE RULES AND REGULATIONS OF THE SECURITIES AND EXCHANGE COMMISSION. ALL INFORMATION CONTAINED HEREIN SPEAKS ONLY AS OF THE DATE INDICATED. THE DISTRICT ASSUMES NO DUTY TO UPDATE ANY INFORMATION CONTAINED HEREIN.

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